Refund policy

RETURN & REFUND POLICY

At Reminiscent Wear, every item is made especially for you. Because our products are created on demand after an order is placed, we are unable to accept general returns or exchanges for incorrect size or color selections, change of mind, or buyer's remorse.

Please review your size, color, shipping address, and other order details carefully before completing your purchase.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We want you to receive your order exactly as it should be. If your item arrives damaged, has a manufacturing defect, or you receive an incorrect product due to a production error, please contact us within 30 calendar days of delivery.

To help us resolve the issue, please provide:

Your order number
A description of the problem
Clear photos showing the damaged, defective, or incorrect item
If the same issue affects multiple items with the same design, a photo or video showing all affected items together

Once the issue has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement at no additional cost or a refund.

You do not need to return a damaged or defective product unless we specifically request otherwise.

SIZE & COLOR SELECTION

Because each product is made specifically for your order, we cannot provide a refund, replacement, or exchange if you select the wrong size or color.

We strongly encourage you to review the size chart provided on the product page before placing your order.

Please keep in mind that colors may appear slightly different depending on your device or screen settings.

PRINT PLACEMENT

Because our apparel is individually printed, slight variations in print placement can occur during production.

For DTG (Direct-to-Garment), DTF (Direct-to-Film), embroidery, and all-over-print products, print placement may vary by up to approximately 0.5 inch. Minor variations within this tolerance are considered part of the production process and are not considered manufacturing defects.

LOST OR UNDELIVERED PACKAGES

If tracking shows that your package has not been delivered, first verify that the shipping address provided with your order is correct and check with your local carrier or post office, as packages may sometimes be held for pickup.

For orders that have not been delivered within 30 calendar days for domestic U.S. orders or 45 calendar days for international orders, please contact us within 7 days after that period so we can investigate the shipment.

Lost or unsuccessful deliveries are reviewed individually. Depending on the circumstances, available resolutions may include a replacement, refund, or reprint with an additional shipping charge.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, we cannot guarantee a free replacement or refund. Additional shipping charges may apply if the order must be reproduced and shipped again.

REFUNDS

When a refund is approved by Reminiscent Wear, it will be issued to the original payment method used for your purchase.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

ORDER CANCELLATIONS & CHANGES

Because our products are made on demand, production may begin shortly after your order is submitted.

If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once it has entered production.